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The Customer is Always Right

“The Customer is Always Right” is one of the most misunderstood adages, mostly because people forget or are conveniently unaware of the second half:  “When it comes to matters of taste”. Practically, what this means, or what it’s supposed to mean, is that if there is a widget that is shiny, chrome with black highlights, and is beautiful and refined, and I want it neon orange with purple polka-dots, your job is not to criticize me for my choices.  Your job (assuming you offer customizations, of course) is to say… Read More »The Customer is Always Right

Speaking Ill of the Dead

Today, a broadcasting great, Rush Limbaugh, has died at 70 of Lung cancer. Plenty will have been said of Mr. Limbaugh’s accomplishments, and they are many. Whether or not you agree with them, it’s impossible to overstate his achievements in the shaping of conservative thought over forty years. I agreed on some things, disagreed on others. But I think I will let others write an obituary. There will be many who will do a better job than I. I want to, instead, call out the atrocious behavior of people who… Read More »Speaking Ill of the Dead