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The Customer is Always Right

“The Customer is Always Right” is one of the most misunderstood adages, mostly because people forget or are conveniently unaware of the second half:  “When it comes to matters of taste”. Practically, what this means, or what it’s supposed to mean, is that if there is a widget that is shiny, chrome with black highlights, and is beautiful and refined, and I want it neon orange with purple polka-dots, your job is not to criticize me for my choices.  Your job (assuming you offer customizations, of course) is to say… Read More »The Customer is Always Right

The Heart of Japan

I tend to annoy my coworkers with discussions of Japanese and all things Japan.  Some of them find it interesting.  Some just recite “press 1 for English”.  But at the end of the day, the discussions can be interesting at times. One of my coworkers made the statement that “the best representation of Japanese culture is anime”.  I vehemently disagreed.  He then asked me the very fair question, “okay, then, what is it?”  After some thought, I answered. But before I tell you what that answer was, let me go… Read More »The Heart of Japan