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The Customer is Always Right

“The Customer is Always Right” is one of the most misunderstood adages, mostly because people forget or are conveniently unaware of the second half:  “When it comes to matters of taste”. Practically, what this means, or what it’s supposed to mean, is that if there is a widget that is shiny, chrome with black highlights, and is beautiful and refined, and I want it neon orange with purple polka-dots, your job is not to criticize me for my choices.  Your job (assuming you offer customizations, of course) is to say… Read More »The Customer is Always Right